Support
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Need help with Protocol? Send us a message (screenshots welcome) and we will get back to you within one business day. Prefer email? Write to hello@stayonprotocol.com.
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How do I connect Oura, WHOOP, or Apple Health?
In the iPhone app, tap More, then Connections, and tap Connect next to the source you want. Apple Health asks which data to share; Oura and WHOOP connect when you sign in to your Oura or WHOOP account and allow access. Step by step: stayonprotocol.com/help/connect-apple-health-oura-whoop.
How do I manage or cancel my subscription?
Joined in the iPhone app? Tap More, then You, then Manage subscription; Apple handles changes and cancellations. Joined on the web? Open Settings at stayonprotocol.com and click Manage billing. Changes take effect at the end of the current billing period. Step by step: stayonprotocol.com/help/manage-your-membership.
How do I delete my account and data?
In the iOS app, tap More, then You, and tap Delete account at the bottom. Deletion is immediate and permanent. You can also send us a message with the form above or email hello@stayonprotocol.com from your account email and we will delete it for you. See our Privacy Policy for details on retention.