Manage your Pro membership or delete your account

Upgrade, switch plans, cancel, ask for a refund or delete your account. Where you do it depends on where you joined: the App Store or the web.

About 2 minutes iPhone and web

Step by step

Your plan and account

  1. 1

    Open You

    Tap More, then the You row at the top. Your plan is under Membership.

    On the free plan you'll see Upgrade to Pro. Tap it to see the plans and start Pro.

  2. 2

    Switch plans or cancel

    Joined in the app? On the Pro card, tap Manage subscription. Apple's sheet opens, where you can switch between annual and monthly or tap Cancel Subscription.

    Joined on the web? Sign in at stayonprotocol.com, open Settings, and click Manage billing next to Protocol Pro.

  3. 3

    Delete your account

    Scroll to the bottom of You and tap Delete account. Protocol asks first, then permanently deletes your account, your synced health data, goals and coach history.

    Deleting your account doesn't cancel an App Store subscription. Cancel that first with Manage subscription.

Where you joined

App Store or web

Joined in the iPhone app

Apple bills you. Manage, cancel or ask for a refund from You in the app, or in the Settings app under your name, then Subscriptions.

Joined on the web

Billing runs through stayonprotocol.com. Open Settings and click Manage billing to change your card, switch plans, see invoices or cancel.

Good to know

Tips

Ask for a refund

Joined in the app? Tap Request a refund on the Pro card. Apple decides, and emails you their answer.

Pro on both

Pro is tied to your account, not your device, so it works in the app and on the web however you joined.

Can't delete in the app?

Email hello@stayonprotocol.com from your account's address and we'll delete it for you.

Signing out

Sign out is at the bottom of You, above Delete account. Your data stays in your account.

Still stuck?

Send us a message, screenshots welcome. We reply to every one, usually within a business day.

Contact support